Refund & Return Policy

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⏱️ 5 min read

Last Updated: June 2026

Our Policy

At CircLighting, we take pride in the accuracy of every product listing and the quality of every item we ship. Our refund policy is straightforward: we stand behind our products when we fall short — and refunds are issued when the item arrives damaged, defective, or does not match its listed technical specifications.

All other sales are final once your order has shipped.

When a Refund Is Eligible

Only the following two situations qualify for a refund:

✅ Item arrived damaged or defective — Physical damage caused during shipping, or a manufacturing defect present at the time of delivery
✅ Item does not match listed technical specifications — The product received differs measurably from what is stated on the product page at the time of purchase

In all other cases, all sales are final. Please review all product details, dimensions, finishes, and specifications carefully before placing your order.

What Does Not Qualify for a Refund

The following are not eligible for return or refund under any circumstances:

❌ Change of mind — Once your order has shipped, we are unable to accept returns for personal preference, style changes, or buyer's remorse

❌ Incorrect size or color ordered — Please verify all dimensions and finish codes before placing your order

❌ Color appearance differences — Screen and monitor settings vary; color variation between a product photo and real-life appearance does not constitute a specification mismatch

❌ Installed or assembled items — Once a fixture has been installed or assembled, it is not eligible for return under any circumstances

❌ Custom or special-order items — Items manufactured or configured specifically for your order are final sale

❌ Clearance and final sale items — These are clearly marked at the time of purchase

What Counts as a Technical Specification Mismatch

A technical specification mismatch means the item you received is measurably and verifiably different from what is explicitly stated on the product page at the time of your purchase.

Examples that qualify:

✅ Dimensions differ from what is listed (e.g., listed as 12" diameter, delivered as 18")
✅ Finish code is different from what was ordered (e.g., Brushed Nickel ordered, Chrome delivered)
✅ Wattage or voltage differs from the listed specification
✅ Number of lights or heads does not match the product listing
✅ A completely different product was shipped

Examples that do NOT qualify:

❌ Color appears different on screen versus in person
❌ Style or finish does not match your room's décor
❌ Personal preference changed after receiving the item
❌ Measurements were not verified before ordering

Refund Amount

If your claim is approved, you will receive:

✅ Full item purchase price — refunded in full
✅ Original shipping charge — refunded in full
❌ Return shipping cost — this is the customer's responsibility in all cases

Refunds are processed only after the item has been received and inspected at our warehouse. Please do not expect a refund before we confirm receipt and verify the claim.

How to Submit a Refund Claim

Follow these steps exactly. Claims submitted outside this process will not be accepted.

Step 1: Contact Us Within 48 Hours of Delivery

Email customercare@sellcongroup.com with:

Your order number
The item(s) you are claiming
Clearly stated reason: damaged/defective or technical specification mismatch
The specific specification that does not match (for spec mismatch claims)
Clear photos showing:
- The item received
- The original packaging and shipping box
- The shipping label
- The specific damage, defect, or discrepancy

Important: Claims reported after 48 hours of delivery may not be accepted. Do not discard the original packaging until your claim is resolved.

Step 2: Claim Review

We will review your claim and respond within 2–3 business days. You will be notified whether your claim has been approved or declined, along with the reason.

For technical specification mismatch claims, we will verify your claim against the product listing that was live at the time of your purchase.

Step 3: Ship the Item Back to Our Warehouse

If your claim is approved:

We will provide you with our warehouse return address
You ship the item back at your own expense using a trackable shipping method
Write your claim reference number clearly on the outside of the box
Keep your tracking number — you are responsible for the item until it reaches us
We recommend purchasing shipping insurance for high-value items

Do not ship the item before receiving approval. Unauthorized returns sent without a claim reference number will not be eligible for a refund.

Step 4: Inspection and Refund

Once the item arrives at our warehouse, we will inspect it
If the item is confirmed to match the approved claim, a full refund will be issued
If the item does not match the claim upon inspection, the refund will not be processed
Refund processing time: 14–20 business days after receipt and inspection

Return Shipping

In all cases, return shipping is the customer's responsibility.

You arrange and pay for all return shipping costs
Use a trackable shipping method — we cannot be responsible for lost return shipments
We recommend insuring high-value items during return transit
Items lost or damaged in return transit are not our responsibility

Refund Processing

Timeline

Once we receive and inspect your returned item:

Step 1 — Inspection: We inspect the returned item upon arrival at our warehouse

Step 2 — Processing: Refund is processed to your original payment method

Step 3 — Bank Processing: Refund appears in your account (varies by bank)

Total timeline: 14–20 business days from the date we receive your return

Refund Method

Refunds are issued to your original payment method:

Credit card: 14–20 business days to appear
PayPal: 14–20 business days
Debit card: 14–20 business days
0% APR Financing: Credits applied to your financing account

Order Cancellations

Before It Ships

✅ Full refund if cancelled within 24 hours of placing your order
✅ Full refund if cancelled before the item has shipped

After It Ships

❌ Orders cannot be cancelled once they have shipped
❌ No returns are accepted for change of mind after shipping
❌ Please do not refuse delivery — refused packages are not eligible for a refund and will incur return freight costs deducted from any applicable credit

Contact Information

Questions about a refund claim?

📧 Email: customercare@sellcongroup.com
Response Time: Within 24 hours (usually faster!)
Available: Monday–Friday, 9 AM – 6 PM EST

Always include your order number for fastest service.

Frequently Asked Questions

Q: Can I return an item because I changed my mind?
A: No. All sales are final once your order has shipped. Returns are only accepted for items that arrive damaged, defective, or do not match their listed technical specifications.

Q: The color looks different from the website photo — can I return it?
A: Color appearance varies across different screens, monitors, and lighting environments. This does not qualify as a technical specification mismatch and is not eligible for a return or refund.

Q: I measured wrong and ordered the wrong size. Can I return it?
A: We strongly recommend verifying all dimensions before placing your order. Incorrect size orders are not eligible for return once shipped.

Q: What exactly counts as a technical specification mismatch?
A: The product must differ from what is explicitly stated on the product page — such as listed dimensions, finish code, voltage, wattage, or number of light heads. The difference must be verifiable and measurable, not a matter of personal preference or screen color variation.

Q: Who pays for return shipping?
A: The customer is responsible for all return shipping costs in every case, including approved damage and specification mismatch claims. Your refund covers the item price and original shipping charge only.

Q: How long does my refund take?
A: Once we receive and verify your return at our warehouse, refunds are processed within 14–20 business days to your original payment method.

Q: Can I cancel my order?
A: Yes — contact us immediately. If your order has not yet shipped, we will cancel it and issue a full refund. Once shipped, the order cannot be cancelled.

Q: Do you offer price adjustments?
A: If an item goes on sale within 14 days of your purchase date, contact us with your order number. We will issue a price adjustment for the difference.

Q: What if a part is missing from my order?
A: Email us at customercare@sellcongroup.com with your order number, a photo of what was received, and a list of what is missing. We will ship the missing parts at no charge.

Our Commitment

We stand behind every product we sell.

Our policy is strict because we hold ourselves to a high standard. In the rare event that we ship something damaged or incorrect, we will make it right — fully and promptly. If you have a situation not addressed here, reach out and we will do our best to help.

CircLighting Team

Email us: customercare@sellcongroup.com
We're here to help.

CircLighting — Lighting Your World, Beautifully Financed