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Refund & Return Policy

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⏱️ 5 min read

Last Updated: January 2026

Our Promise to You

We want you to absolutely love your CircLighting purchase. If something isn't quite right, we're here to make it right. This policy explains how returns and refunds work—in plain language, without the confusing legal jargon.

30-Day Return Window

You have 30 days from the date you receive your item to return it for a refund or exchange.

We get it—sometimes the color looks different in person, or the size isn't quite what you expected. That's completely normal, and we've built our return policy around that.

What qualifies for return:

  • ✅ Item doesn't match your expectations
  • ✅ Changed your mind about the style or finish
  • ✅ Ordered the wrong size or color
  • ✅ Found a better option elsewhere
  • ✅ Project plans changed

No questions asked—we just need the item back in good condition.

Return Conditions

To qualify for a full refund, items must be:

✓ Unused and in original condition The fixture should be exactly as you received it—not installed, not assembled (if applicable), and showing no signs of use.

✓ In original packaging Keep that box and all the packaging materials until you're sure you're keeping the item. We need everything to process your return properly.

✓ Include all parts and accessories This means mounting hardware, bulbs (if included), instruction manuals, warranty cards—everything that came in the box.

✓ Returned within 30 days The 30-day countdown starts when your package is delivered, not when you ordered it.

What We Can't Accept Back

We wish we could take back everything, but for safety and hygiene reasons, some items are final sale:

❌ Installed or assembled items – Once a fixture is installed or assembled, we can't resell it as new ❌ Custom or personalized orders – Items made specifically for you can't be returned ❌ Clearance and final sale items – These are marked clearly at checkout ❌ Items missing original packaging – We need the box to safely ship it back ❌ Items damaged after delivery – We cover shipping damage, but not damage that happens after you receive it

Special circumstances? Email us at customercare@sellcongroup.com—we'll work with you to find a solution.

How to Start a Return

It's easy. Here's the process:

Step 1: Contact Us

Email customercare@sellcongroup.com with:

  • Your order number
  • The item(s) you want to return
  • Brief reason for return (this helps us improve!)
  • Photos if the item arrived damaged or defective

Step 2: Get Your Return Authorization

We'll send you:

  • Return authorization (RMA) number
  • Return shipping address
  • Instructions for packing your item
  • Expected timeline for your refund

Don't skip this step! Returns sent without an RMA number may be delayed or rejected.

Step 3: Pack It Up

  • Use the original packaging if possible
  • Include all parts, accessories, and documentation
  • Write your RMA number clearly on the outside of the box
  • Keep your tracking number!

Step 4: Ship It Back

  • Ship to the address we provide (don't send to our regular address)
  • Use a trackable shipping method
  • Keep your tracking number until your refund is processed
  • We recommend insurance for high-value items

Return Shipping Costs

Here's how shipping costs work:

If We Made a Mistake (Our Fault)

We pay for return shipping when:

  • ✅ Item arrived damaged or defective
  • ✅ Wrong item was shipped to you
  • ✅ Item is significantly different from description
  • ✅ Missing parts or components

Just contact us and we'll send you a prepaid return label.

If You Changed Your Mind (Not Our Fault)

You cover return shipping when:

  • Item just wasn't what you wanted
  • Changed your mind about style/finish
  • Ordered wrong size or color
  • Found a better deal elsewhere

Return shipping typically costs $15-50 depending on item size and your location.

Refund Processing

Timeline

Once we receive your returned item:

14-20 business days: We inspect the return 14-20 business days: Refund is processed to your original payment method 14-20 business days: Refund appears in your account (bank processing time)

Total timeline: 14-20 business days from when you ship it back

Refund Amount

You'll receive:

  • ✅ Full purchase price of the item(s)
  • ✅ Original shipping charges (if the return is our fault)
  • ❌ Return shipping costs (you pay these unless it's our error)

Refund Method

Refunds are issued to your original payment method:

  • Credit card: 14-20 business days to appear
  • PayPal: 14-20 business days
  • Debit card: 14-20 business days
  • 0% APR Financing: Credits applied to your account

Exchanges

Want a different size, color, or style instead?

We're happy to exchange items! Here's how:

  1. Email us at customercare@sellcongroup.com with your order number and what you'd like instead
  2. We'll send you a return label for the original item
  3. Once we receive it, we'll ship your new item immediately
  4. No restocking fees for exchanges

Price difference?

  • If the new item costs less, we'll refund the difference
  • If it costs more, we'll send you a payment link for the difference

Exchanges are processed faster than returns! We prioritize getting you the right product quickly.

Damaged or Defective Items

Found damage or a defect? We've got you covered.

What to Do Immediately

  1. Don't throw away the packaging – We need photos of everything
  2. Email us within 48 hours at customercare@sellcongroup.com
  3. Include clear photos showing:
    • The damaged item
    • The packaging it came in
    • Your shipping label/box
    • Any visible defects

We'll Handle It Fast

Within 24 hours, we'll:

  • Send you a prepaid return label (if needed)
  • Offer a replacement item shipped immediately
  • Process a full refund if you prefer
  • Provide a partial refund if you want to keep it (for minor cosmetic damage)

You choose how you want us to fix it.

Missing Parts or Pieces

Opened your box and something's missing?

Don't worry—this happens occasionally, and it's an easy fix.

  1. Email customercare@sellcongroup.com with:
    • Your order number
    • Photo of what you received
    • List of what's missing
  1. We'll ship the missing parts immediately at no charge
  2. Most replacement parts arrive within 7-10 business days

You don't need to return the entire fixture for missing hardware!

Restocking Fees

Good news: We don't charge restocking fees for standard returns!

Exceptions (rare):

  • Custom or special-order items: 25% restocking fee
  • Large commercial orders: May incur restocking fees (discussed upfront)
  • Items returned after 30 days: Evaluated case-by-case

Refused Deliveries

If you refuse a delivery or don't accept the package:

  • Original shipping charges are non-refundable
  • Return shipping charges will be deducted from your refund
  • 15% restocking fee may apply

Better option: Accept the delivery, then return it properly if needed. You'll get a better refund.

Order Cancellations

Before It Ships

Contact us ASAP at customercare@sellcongroup.com

  • ✅ Full refund if cancelled within 24 hours
  • ✅ Usually can cancel before it ships (no charge)

After It Ships

  • Use our standard return process once you receive it
  • Or refuse delivery (but see "Refused Deliveries" above for fees)

International Returns

Customers outside the USA:

Returns are accepted, but please note:

  • You pay return shipping costs
  • You're responsible for any customs fees or duties on returns
  • Return shipping can be expensive internationally
  • Contact us before returning for the correct address

Consider carefully before ordering internationally or reach out with questions first.

Warranty Claims

Manufacturing defects after 30 days?

Most of our products come with manufacturer warranties (1-5 years depending on the item). If something breaks or fails:

  1. Email customercare@sellcongroup.com with:
    • Your order number and purchase date
    • Photos/description of the issue
    • Proof of proper installation
  1. We'll work with you to:
    • File a warranty claim with the manufacturer
    • Provide replacement parts
    • Arrange for a replacement fixture if needed

Warranty coverage is separate from our 30-day return policy.

Contact Information

Questions about returns or refunds?

📧 Email: customercare@sellcongroup.com
Response Time: Within 24 hours (usually faster!)
Available: Monday-Friday, 9 AM - 6 PM EST

Include your order number for fastest service.

Special Situations

Wedding or Event Orders

Ordering for a specific date? Let us know upfront. We'll work with you if timing becomes an issue.

Commercial Projects

Large commercial orders have different terms. Contact us before ordering to discuss return policies for bulk orders.

Gifts

Returns work the same way, but we can:

  • Issue refunds as store credit
  • Send exchanges to a different address
  • Handle gift returns discreetly

Tips for a Smooth Return

Make your return experience easy:

✅ Keep the packaging until you're 100% sure you're keeping the item
✅ Take photos when you unbox—helps if there's damage
✅ Test quickly so you're within the 30-day window
✅ Contact us first before shipping anything back
✅ Use tracking to protect yourself
✅ Be patient with refund processing—banks can be slow

Our Commitment

We stand behind everything we sell.

If you're not happy, we're not happy. While we have policies in place to protect both of us, we're also real people who want you to love your lighting. If you run into a unique situation not covered here, reach out. We'll figure it out together.

CircLighting Team

Frequently Asked Questions

Q: Can I return an item after 30 days?
A: Contact us—we may be able to offer store credit or work something out, especially if there are extenuating circumstances.

Q: What if I threw away the box?
A: We prefer original packaging, but contact us. We may be able to accept it if you pack it securely in another box.

Q: Can I get a refund if I opened the package?
A: Yes! As long as the item is unused and in new condition, opening the box is fine.

Q: How do I track my return?
A: Keep your tracking number. You can email us with it, and we'll confirm when it arrives.

Q: Can I exchange for a more expensive item?
A: Absolutely! We'll send you a payment link for the price difference.

Q: What if the finish doesn't match my photos online?
A: Monitors display colors differently. If it's not what you expected, return it—that's totally fine.

Q: Do you offer price adjustments?
A: If an item goes on sale within 14 days of your purchase, contact us. We'll issue a price adjustment to the difference.

Final Notes

This policy is designed to be fair, clear, and customer-friendly. We update it occasionally to improve your experience, so check back if you're returning an older purchase.

Last thing: If something in this policy doesn't make sense or seems unclear, tell us. We want this to be as straightforward as possible.

Email us: customercare@sellcongroup.com
We're here to help.

CircLighting - Lighting Your World, Beautifully Financed