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Frequently Asked Questions
Quick Answers to Your Lighting Questions
Whether you're planning your first lighting project or you're a seasoned design professional, we've compiled answers to the questions we hear most often. Can't find what you're looking for? Our 24/7 customer service team is always here to help.
Ordering & Shopping
How do I choose the right size fixture for my space?
Scale is crucial in lighting design. As a general rule, add the length and width of your room (in feet), and that number in inches is a good starting point for ceiling fixture diameter. For dining tables, choose a fixture that's 12 inches narrower than your table width. Our lighting specialists are always available to help with specific sizing questions.
Can I see fixtures in person before purchasing?
Yes! Visit our San Francisco showroom at 685 Market Street to experience our collections firsthand. You can see how fixtures cast light, feel the quality of materials, and get expert guidance from our lighting consultants. Appointments are welcome but not required.
Do you offer interior design consultation services?
While we don't provide full interior design services, our lighting specialists can help you select the perfect fixtures for your space, discuss placement and scale, and coordinate with your designer or contractor. This service is complimentary with your purchase.
How do I know if a fixture will work with my existing decor?
Our curated shopping approach helps match fixtures to your style. Browse by aesthetic (contemporary, transitional, industrial), by room type, or by mood. Our detailed photography and room setting images show how each piece works in real spaces. When in doubt, our team can provide personalized recommendations.
Products & Technical
Are your fixtures compatible with dimmer switches?
Most of our fixtures are designed to work with standard dimmer switches, and we indicate dimmer compatibility on each product page. LED-integrated fixtures require LED-compatible dimmers for best performance. If you're unsure about compatibility, contact our technical support team.
What type of bulbs do your fixtures use?
Our collection includes both LED-integrated fixtures (no bulbs needed) and traditional fixtures that use standard bulb types. LED-integrated options offer superior energy efficiency and longer lifespan. All bulb requirements and recommendations are clearly listed on product pages.
How energy-efficient are your LED fixtures?
Our LED-integrated fixtures typically use 75-80% less energy than traditional incandescent equivalents while providing the same light output. Most have expected lifespans of 25,000-50,000 hours and come with comprehensive warranties.
Can outdoor fixtures withstand harsh weather conditions?
Our Landscape Collection is specifically engineered for outdoor use with appropriate weather ratings (IP65 or higher). Materials are chosen for durability against UV exposure, moisture, and temperature fluctuations. Each product page lists specific weather resistance ratings.
Do you offer custom sizing or finishes?
Select fixtures can be customized in size, finish, or configuration. Custom options vary by product line and typically add 4-6 weeks to standard lead times. Contact our team to discuss custom requirements and availability.
Installation & Electrical
Are installation instructions included with each fixture?
Yes, every fixture includes detailed installation instructions, and most include installation videos accessible via QR code. We also provide all necessary mounting hardware except electrical junction boxes and wire nuts.
Do I need an electrician to install your fixtures?
While many of our fixtures are designed for straightforward installation, we always recommend using a qualified electrician for safety and to ensure compliance with local electrical codes. This is especially important for ceiling-mounted fixtures and outdoor installations.
What if my electrical box isn't compatible?
Most modern electrical boxes work with our fixtures, but older boxes may need updating for safety and proper support. Our installation guides include electrical box requirements, and we recommend having an electrician evaluate compatibility before installation.
Can fixtures be installed on sloped or vaulted ceilings?
Many of our fixtures can accommodate sloped installations with appropriate hardware. Specific slope limitations and requirements are noted on product pages. Contact our technical team for guidance on challenging installation scenarios.
Shipping & Delivery
How quickly do orders ship?
Most orders ship within 1-2 business days from our global network of 37 warehouses. We ship from the location closest to you for faster delivery and reduced costs. Expedited processing is available for rush orders.
Do you ship internationally?
Yes, we ship worldwide. International shipping times vary by destination (typically 10-21 business days), and we handle all customs documentation. Duties and taxes are calculated at checkout for most countries.
How are fixtures packaged to prevent damage?
Every fixture receives individual attention with custom protective packaging. Delicate components like glass and hand-finished metals are specially cushioned, and we use sturdy boxes designed for the specific fixture type.
What if my fixture arrives damaged?
Contact us immediately if any item arrives damaged. We'll arrange immediate replacement at no cost, including expedited shipping if needed. In most cases, you can dispose of damaged items without returning them.
Returns & Exchanges
Can I return a fixture if it doesn't work in my space?
Yes, we offer a 30-day return policy for any reason. Items must be returned in original condition with all packaging and components. We provide prepaid return labels for your convenience.
Are there any items that can't be returned?
Items that have been permanently installed with electrical connections or significantly modified cannot be returned for safety reasons. Custom orders and final sale items also have different return policies, which are clearly marked.
How do exchanges work?
For exchanges, simply return the original item and place a new order for your preferred choice. If there's a price difference, we'll charge or refund accordingly. For faster service, you can order the new item immediately and return the original separately.
Account & Payment
Do I need to create an account to order?
You can checkout as a guest, but creating an account lets you track orders, save favorite items, access purchase history, and speed up future checkouts.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and offer installment payment options through select partners. All transactions are secured with enterprise-level encryption.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store complete payment information on our servers. All payment processing is handled by certified, PCI-compliant payment partners.
Commercial & Trade
Do you offer trade pricing for design professionals?
Yes, we offer competitive trade pricing and dedicated support for qualified interior designers, architects, and contractors. Apply for our trade program through our website or contact our commercial team directly.
Can you coordinate delivery for commercial projects?
Our commercial team specializes in project coordination, including scheduled deliveries, job site delivery, bulk packaging, and installation support. We work with your project timeline to ensure smooth execution.
Do you provide product specifications for architectural projects?
Yes, we maintain detailed specification sheets including photometric data, architectural drawings, and technical specifications for all fixtures. These are available through our trade portal or by request.
Customer Service & Support
How can I contact customer service?
We're available 24/7 through multiple channels: phone, email, live chat, and our contact form. Our team is trained to help with everything from product selection to technical support.
Do you provide lighting design advice?
Our lighting specialists can help with fixture selection, room planning, and coordination with your project team. While we don't provide full lighting design services, we offer complimentary consultation to ensure you choose the perfect fixtures.
What if I need help after my purchase?
Our relationship doesn't end at purchase. We provide ongoing support for installation questions, technical issues, warranty claims, and even future lighting needs. Our customer service team maintains detailed records of your purchases for easy reference.
How do warranty claims work?
Most fixtures include manufacturer warranties ranging from 2-10 years depending on the product line. Warranty claims are handled directly through our customer service team, and we coordinate all interactions with manufacturers on your behalf.
Still Have Questions?
Contact Our Team
Our lighting experts are available 24/7 to provide personalized assistance, technical support, and project guidance.
Visit Our Showroom
Experience our collections in person at our San Francisco location for hands-on consultation and expert advice.
Resource Center
Check out our inspiration galleries and lighting guides for design ideas, technical tips, and installation advice.
At Circ Lighting, no question is too small or too complex. We're here to ensure your lighting experience is exceptional from initial browsing to final installation and beyond.
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